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Digest #3417
1
Story- Vanilla Ice Cream that puzzled General motors (16.07.14) by "Mahesh Popat" mahesh_popat@ymail.com
Messages
Wed Jul 16, 2014 1:22 am (PDT) . Posted by:
"Mahesh Popat" mahesh_popat@ymail.com
CHAK DE
Vanilla Ice Cream that puzzled General motors !!!!
An Interesting Story
Never underestimate your Clients' Complaint, no matter how funny it might seem !
This is a real story that happened between the customer of General Motorsand its Customer-Care Executive. Pls read on.....
A complaint was received by the Pontiac Division of General Motors:
'This is the second time I have written to you, and I don't blame you fornot answering me, because I sounded crazy, but it is a fact that we have atradition in our family of Ice-Cream for dessert after dinner each night, but the kind of ice cream varies so, every night, after we've eaten, the whole family votes on which kind of ice cream we should have and I drive down to the store to get it. It's also a fact that I recently purchased anew Pontiac and since then my trips to the store have created a problem.....
You see, every time I buy a vanilla ice-cream, when I start back from thestore my car won't start. If I get any other kind of ice cream, the carstarts just fine. I want you to know I'm serious about this question, nomatter how silly it sounds, "What is there about a Pontiac that makes it notstart when I get vanilla ice cream, and easy to start whenever I get anyother kind ?"
The Pontiac President was understandably skeptical about theletter, but sent an Engineer to check it out anyway.
The latter was surprised to be greeted by a successful, obviously welleducated man in a fine neighborhood. He had arranged to meet the man justafter dinner time, so the two hopped into the car and drove to the icecream store. It was vanilla ice cream that night and, sure enough, afterthey came back to the car, it wouldn't start.
The Engineer returned for three more nights. The first night, they gotchocolate. The car started. The second night, he got strawberry. The car started. The third night he ordered vanilla. The car failed to start.
Now the engineer, being a logical man, refused to believe that this man's car was allergic to vanilla ice cream. He arranged, therefore, to continue his visits for as long as it took to solve the problem. And toward this endhe began to take notes: He jotted down all sorts of data: time of day, type of gas uses, time to drive back and forth etc.
In a short time, he had a clue: the man took less time to buy vanilla thanany other flavor. Why ? The answer was in the layout of the store. Vanilla, being the most popular flavor, was in a separate case at the front of thestore for quick pickup. All the other flavors were kept in the back of the store at a different counter where it took considerably longer to check outthe flavor.
Now, the question for the Engineer was why the car wouldn't start when it took less time. Eureka - Time was now the problem - not the vanilla ice cream !!!! The engineer quickly came up with the answer: "vapor lock".
It was happening every night; but the extra time taken to get the otherflavors allowed the engine to cool down sufficiently to start. When the man got vanilla, the engine was still too hot for the vapor lock to dissipate.
Even crazy looking problems are sometimes real and all problems seem to be simple only when we find the solution, with cool thinking.
Don't just say it is "IMPOSSIBLE" without putting a sincere effort....What really matters is your attitude and your perception.
Vanilla Ice Cream that puzzled General motors !!!!
An Interesting Story
Never underestimate your Clients' Complaint, no matter how funny it might seem !
This is a real story that happened between the customer of General Motorsand its Customer-Care Executive. Pls read on.....
A complaint was received by the Pontiac Division of General Motors:
'This is the second time I have written to you, and I don't blame you fornot answering me, because I sounded crazy, but it is a fact that we have atradition in our family of Ice-Cream for dessert after dinner each night, but the kind of ice cream varies so, every night, after we've eaten, the whole family votes on which kind of ice cream we should have and I drive down to the store to get it. It's also a fact that I recently purchased anew Pontiac and since then my trips to the store have created a problem.....
You see, every time I buy a vanilla ice-cream, when I start back from thestore my car won't start. If I get any other kind of ice cream, the carstarts just fine. I want you to know I'm serious about this question, nomatter how silly it sounds, "What is there about a Pontiac that makes it notstart when I get vanilla ice cream, and easy to start whenever I get anyother kind ?"
The Pontiac President was understandably skeptical about theletter, but sent an Engineer to check it out anyway.
The latter was surprised to be greeted by a successful, obviously welleducated man in a fine neighborhood. He had arranged to meet the man justafter dinner time, so the two hopped into the car and drove to the icecream store. It was vanilla ice cream that night and, sure enough, afterthey came back to the car, it wouldn't start.
The Engineer returned for three more nights. The first night, they gotchocolate. The car started. The second night, he got strawberry. The car started. The third night he ordered vanilla. The car failed to start.
Now the engineer, being a logical man, refused to believe that this man's car was allergic to vanilla ice cream. He arranged, therefore, to continue his visits for as long as it took to solve the problem. And toward this endhe began to take notes: He jotted down all sorts of data: time of day, type of gas uses, time to drive back and forth etc.
In a short time, he had a clue: the man took less time to buy vanilla thanany other flavor. Why ? The answer was in the layout of the store. Vanilla, being the most popular flavor, was in a separate case at the front of thestore for quick pickup. All the other flavors were kept in the back of the store at a different counter where it took considerably longer to check outthe flavor.
Now, the question for the Engineer was why the car wouldn't start when it took less time. Eureka - Time was now the problem - not the vanilla ice cream !!!! The engineer quickly came up with the answer: "vapor lock".
It was happening every night; but the extra time taken to get the otherflavors allowed the engine to cool down sufficiently to start. When the man got vanilla, the engine was still too hot for the vapor lock to dissipate.
Even crazy looking problems are sometimes real and all problems seem to be simple only when we find the solution, with cool thinking.
Don't just say it is "IMPOSSIBLE&qu
Wed Jul 16, 2014 1:22 am (PDT) . Posted by:
"Mahesh Popat" mahesh_popat@ymail.com
CHAK DE
Lines by Gulzar----
जब मैं छोटा था,शायद दुनिया बहुत बड़ी हुआ करती थी..
मुझे याद हैमेरे घर से "स्कूल" तक का वो रास्ता,
क्या क्या नहीं था वहां,
चाट के ठेले, जलेबी की दुकान, बर्फ के गोलेसब कुछ,
अब वहां "मोबाइल शॉप", "विडियो पार्लर" हैं,
फिर भी सब सूना है..
शायद अब दुनिया सिमट रही है......
जब मैं छोटा था,शायद शामें बहुत लम्बी हुआ करती थीं...
मैं हाथ में पतंग की डोर पकड़े,घंटों उड़ा करता था,
वो लम्बी "साइकिल रेस",वो बचपन के खेल,
वो हर शाम थक के चूर हो जाना,
अब शाम नहीं होती,
दिन ढलता है
और सीधे रात हो जाती है.
शायद वक्त सिमट रहा है..
जब मैं छोटा था,शायद दोस्ती बहुत गहरी हुआ करती थी,
दिन भर वो हुजूम बनाकर खेलना,
वो दोस्तों के घर का खाना,
वो लड़कियों की बातें,
वो साथ रोना...
अब भी मेरे कई दोस्त हैं,पर दोस्ती जाने कहाँ है,
जब भी "traffic signal" पर मिलते हैं"Hi" हो जाती है,
और अपने अपने रास्ते चल देते हैं,
होली, दीवाली, जन्मदिन,नए साल परबस SMS आ जाते हैं,
शायद अब रिश्ते बदल रहें हैं...ंजब मैं छोटा था, तब खेल भी अजीब हुआ करते थे,
छुपन छुपाई, लंगडी टांग, पोषम पा, टिप्पी टीपी टाप.अबinternet, office, से फुर्सत ही नहीं मिलती..
शायद ज़िन्दगी बदल रही है...जिंदगी का सबसे बड़ा सच यही है.. जो अकसर क़ब्रिस्तान के बाहर बोर्ड पर लिखा होता है...
"मंजिल तो यही थी, बस जिंदगी गुज़र गयी मेरी यहाँ आते आते".ज़िंदगी का लम्हा बहुत छोटा सा है...
कल की कोई बुनियाद नहीं हैऔर आने वाला कल सिर्फ सपने में ही है..
अब बच गए इस पल में..
तमन्नाओं से भर इस जिंदगी मेंहम सिर्फ भाग रहे हैं.
कुछ रफ़्तार धीमी करो, मेरे दोस्त,
औरइस ज़िंदगी को जियो..खूब जियो मेरे दोस्त.....
Wed Jul 16, 2014 1:22 am (PDT) . Posted by:
"Mahesh Popat" mahesh_popat@ymail.com
CHAK DE
======
तौहीन ना करना कभी कह कर "कड़वा" शराब को.....
किसी ग़मजदा से पूछियेगा इसमें कितनी मिठास है.....
======
Raaste poochne mein Sharam na karo;
Varna Manzil kho Bhetoge
======
हथियार तो सिर्फ शौक के लिए रखा करते है,
वरना किसी के मन में खौंफ पेदा करने के लिए तो बस नाम ही काफी हे..!!!!
======
"हमें तो प्यार के दो लफ्ज ही नसीब नहीं,,
और बदनाम ऐसे जैसे इश्क के बादशाह थे हम"!!
======
"Neither a wise man or a brave man
lies down on the tracks of history
to wait for the train of the future
to run over him."
~ Dwight D. Eisenhower
======
A worldwide survey was conducted by the UN.
The only question asked was:
"Would you please give your honest opinion about solutions to thefood shortage in the rest of the world?"
The survey was a huge failure.
The reason:
In Africa they didn't know what 'food' meant
In India they didn't know what 'honest' meant
In Europe they didn't know what 'shortage' meant
In China they didn't know what 'opinion' meant
In the Middle East they didn't know what 'solution' meant
In South America they didn't know what 'please' meant
And in the USA they didn't know what 'the rest of the world' meant!!
======
किस्मत से लड़ने में मजा आ रहा है ।
ये मुझे जितने नहीं देगी, और हार मैं मानुंगा नहीं। ।
======
Month end story.
A thief broke into my room. He started searching for money.
I woke up & started searching wid him.
======
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